New accounts may be opened by visiting Customer Services during regular office hours. Twenty-four hour advance notice is required for connection of services. All new applicants for service must present positive identification to a Customer Service Representative.

There is a $25.00 connection fee each for electric, gas, and water services, which will be included in the first bill at the new address.

Deposits are required before services are connected. Utility deposits are required to help protect customers who pay their bills from having to bear the costs incurred by those relatively few customers who do not pay their bill.

New customers may have the deposit waived by providing a letter of credit from their previous utility company reflecting a two-year good payment history. Residential deposits may be refunded after a two-year period with an excellent payment record.

Deposits not already refunded may be transferred to another address in the service area. Commercial deposits: Contact a Customer Service Representative.

Customers transferring service to a new location will need to see a Customer Service Representative to complete the necessary paperwork. Twenty-four hour advance notice is required for transfer of services. Deposits not already refunded may be transferred to another address in the service area.

Twenty-four hour advance notice is required for disconnection of services. To permanently disconnect service, call or come into Customers Services with the date service is to be discontinued and to provide an address change. Any un-refunded deposits will be applied to the final bill. Any refund due will be mailed with the final billing.

If you have any further questions about disconnecting, please contact us at (352) 728-9800 for more information or drop us an email.

Many City of Leesburg customers live a portion of the year in another location, or may take extended vacations. Seasonal customers have two options.

1. Leave the services on while gone.
   Turn the main breakers and pilot lights off.
   Contact Customer Service to specify an address change.
   You will be charged the minimum monthly customer charge.
   
   
2. Have all utilities, or specific utility service, disconnected when leaving and have them reconnected when you return.
   A $25 reconnection service charge will be added to your first bill after reconnection.

All customer with City sewage and stormwater service will be charged the minimum monthly customer charge whether services are left on or disconnected.

Mail requests for reconnection at least two (2) weeks in advance. Follow-up with a telephone call to confirm that the letter has been received and to confirm the reconnection date.

If you would like to request service turned back on, please fill out this form and fax it to (352) 728-9734 or email us with the information requested on the form.

If you need more information, please contact us at (352) 728-9800 or by email. We also have a toll free number. 1-888-219-7185

Residential Pickup Schedule:

For other questions or problems related to solid waste pickup, call (352) 728-9875