How To Read My Bill

HOW TO READ MY BILL

The Summary Bill provides basic information about your monthly utility usage and other services.

The Summary Bill features:

1. One to two pages for the majority of residential and commercial customers;
2. A total charge for each utility service, including taxes;
3. Summary of additional charges;
4. Reading dates to and from for the billing period;
5. Energy use comparison chart – This chart can help your conservation efforts by showing how much energy you used during the current month compared to the past 12 months.  Historical consumption charts for electric, gas or water services.

Section 1 - This section outlines basic information for your current bill and how to contact us:

1. Billing Month. The month in which your bill is processed;
2. Account Number.  Please refer to this number when contacting us, paying online or using our automated payment line;
3. Click2Gov PIN  - Unique identifier for utility account (Office Use Only)
4. Service Address. Location in which utilities are provided;
5. Bill Date.  Date the bill is processed;  
6. Due Date. Date this bill is due;
7. Last Bill Amount. This is the amount you owed as of your last bill;
8. Payments - Last Payment Amount as of billing date.  You may verify the most recent payment and current balance through our automated telephone system at 352-728-9810 by using your account number located on your utility bill or telephone number.  Visit www.leesburgflorida.gov our online website and login to your account to see your last payment;
9. To Pay Bill using automated service, dial 352-728-9810 . You will need your account number located on your utility bill or telephone number.  Please have your credit/debit card information readily available. 

Section 2 - This section summarizes utility usage and charges as well as other billed services. The City of Leesburg combines all of your applicable services into one convenient bill:

1. Description of service. Short description of each service billed;
2. Days - Number of days of reading for metered services.  The number of days in a billing period may fluctuate due to weekends, holidays or changes in the date we read your meter. This may cause the total bill to vary even when the usage per day remains the same;
3. Meter # if applicable. Meter # matches each meter located at this service address;
4. Units – type of unit water or irrigation meter is calculated;    
5. Current Reading for this billing period;
6. Previous reading from prior period;
7. Consumption - total consumption used for billing period.  You may check this by reading your own meter. The reading you take will include any consumption you have used since we read your meter;  
8. Rate listed for each service;
9. Charge - total charge for each service;
10. Reading dates to and from for the billing period if metered service;
11. Total of current monthly charges.  This is the amount you owe for services already used plus any additional charges you may have incurred during the billing period (such as service charges, deposits, late payment charges, etc.). Please remit payment by the due date. Also consider having your bills paid automatically through Auto Pay, see our website for information on how to enroll;
12. Balance forward, if applicable. This is the balance owed before new charges; if you have a previous balance on the account, please pay it immediately to avoid possible collection charges or other action.  You may check your balance through our automated system by dialing 352-728-9810 .  Use your account number located on your utility bill or your telephone number to access the system;       
13. Total Amount Due. This includes all previous and current charges owed on your account as of billing date.  

For Residential Bills: 

Service Customer Charge: This fixed, monthly charge covers some of the fixed costs associated with having metered service(s) such as electric, water, reuse, irrigation or gas, including the cost of meters and meter reading, preparing and providing a bill, and other administrative costs.  It is applicable whether or not consumption is used.

Single-phase Electric Service:  A service consisting of two “hot" wires and a neutral. Most residential services are set up with single phase service (120/240 volts).

City Utility Tax:  This charge is collected on behalf of a city, generally pursuant to a city ordinance. All taxes are remitted to the city requiring the tax for its use.

Under units you will find the following for the following services: 

Base Sales:    Amount of consumption multiplied by the respective rate.

Electric:        Kilowatt-hours (kwh):  A measure of energy that is equal to the amount of work done by   1,000 watts for one hour. Consumers are charged for electricity in cents per kilowatt-hour.

Bulk Power Cost:  Adjusted based on costs to purchase power. Rate may change monthly.  This is calculated on total electric consumption. 

Water:         
HCFT:  One (1) Hundred Cubic Feet (HCF) is equal to 748 gallons.
TGAL: Equals 1,000 gallons 

For Commercial Bills:

Service Customer Charge: This fixed, monthly charge covers some of the fixed costs associated with having metered service(s) such as electric, water or gas, including the cost of meters and meter reading, preparing and providing a bill, and other administrative costs.  It is applicable whether or not consumption is used.

Under units you will find the following for the following services: 

Base Sales:    Amount of consumption multiplied by the respective rate.

Electric:        Kilowatt-hours (kwh):  A measure of energy that is equal to the amount of work done by 1,000 watts for one hour. Consumers are charged for electricity in cents per kilowatt-hour.

Bulk Power Cost:  Adjusted based on costs to purchase power. Rate may change monthly.  This is calculated on total electric consumption. 

Demand:       Kilowatts (kw):  Current meter demand read times meter multiplier equals the kilowatt demand reading for the billing period. High demand is usually associated with equipment start-up, which requires higher energy use than routine operations.

Water:         
HCFT:  One (1) Hundred Cubic Feet (HCF) is equal to 748 gallons.
TGAL: Equals 1,000 gallons 

Single-phase Electric Service:  A service consisting of two “hot" wires and a neutral. Most residential services are set up with single phase service (120/240 volts).

Three-phase Electric Service:  A service consisting of three “hot" wires and a neutral. Three-phase service can be many different voltages (for example: 120/208, 277/480 or higher primary voltages) and is most often used for commercial and industrial customers.

City Utility Tax:  This charge is collected on behalf of a city, generally pursuant to a city ordinance. All taxes are remitted to the city requiring the tax for its use. 

Section 3 - Message Center of Important Information about services or community events

Section 4  -Payment/Remittance Stub


 

You may use your payment stub in various ways to make a payment. You may mail, make in-person, or go on line at www.leesburgflorida.gov to make your payments or call using our automated service line at 352-728-9810.  

The payment stub indicates the following:

1. Account Number;
2. Balance Forward - If the balance forward shows a balance owed, this may be an indication of disconnection of services for nonpayment.  Please contact our customer service representatives immediately to avoid any delay in continued services to you;
3. Total current amount due by - date. Due as of date specified;
4. Service is Subject to Interruption - 10 calendar days from the due date specified, if account balance is still owed, services may be disconnected for non-payment; 
5. Pay to the Order of:  Mail payments or correspondence;
6. You may receive your bills electronically by signing up for E-bill or Auto-pay services by going online at www.leesburflorida.gov to enroll or contact a customer service.