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Safety Information

Safety Information

Important Phone Numbers

Make sure to keep these phone numbers handy to report natural gas emergencies or to change your account information.

Emergencies (gas leaks/odors, cut lines etc.)   (352) 728-9840
Gas availability      (352) 728-9840
Call before you dig  811 or (800) 432-4770
New service request  (352) 728-9800
Turn on / shut off gas  (352) 728-9800
Light pilots  (352) 728-9800
Appliance hookup      (352) 728-9800
Customer name or address change  (352) 728-9800

What to do if you Suspect a Gas Leak
Natural gas is colorless, odorless and lighter than air. An organic product called mercaptan is added to gas to give it an odor similar to "rotten eggs". This is a safety measure to assist in detecting a gas leak. 

If you have concerns, call us anytime at (352) 728-9840. Call 911 for life-threatening emergencies.

Some signs of a gas leak include:
  • A gaseous odor
  • Blowing or hissing sound
  • Dust blowing from a hole in the ground
  • Continuous bubbling in wet or flooded areas
  • A spot of dead or discolored vegetation in an otherwise green area 

If you smell gas:
  • If possible, eliminate any source of ignition
  • Do not smoke. Do not use lighters or matches
  • Do not turn off/on any switches or appliances
  • Do not use a phone or cell phone in the immediate vicinity
  • Leave the area and go to a safe location to make a phone call
  • Call (352) 728-9840

Provide this information when you call in an emergency:
  • Name
  • Address or location
  • Telephone number
  • Location of odor (inside by appliance or outside of building)

Carbon Monoxide

Carbon monoxide (CO) is an odorless and colorless gas. It can be deadly with very little warning. Carbon monoxide accumulates when natural gas appliances are not burning properly.

Symptoms of carbon monoxide poisoning include flu-like illness, headaches, drowsiness, nausea and blurred vision. If you suspect poisoning, go outside into fresh air. If needed, get medical attention.

Make sure appliances are installed and operated according to the manufacturer's instructions and local building codes. Also, use a carbon monoxide alarm - preferably close to sleeping areas inside the home.

Flexible Connectors
A flex connector is the corrugated metal tubing used to bring gas from supply pipes to your appliance. Uncoated brass connectors are dangerous and can cause a serious gas leak because they may become cracked over time. Replace them immediately with a stainless connector or plastic coated brass connector. A certified professional or a City of Leesburg gas service technician should inspect and change your flex connectors. Call (352) 728-9840 for more information.