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Leesburg Electric adds text messaging for outage reporting

Leesburg Electric adds text messaging for outage reporting

News Release Header updated

For immediate release:  December 15, 2023
Contact:  Office of the City Manager
                   352-728-9786 ext. 1100


Leesburg Electric adds text messaging for outage reporting

           LEESBURG, FL - In an effort to better communicate with customers, Leesburg Electric has introduced a new text-based outage alert system.  Using mobile phones, customers can text "OUT" to 352-728-9830 to report a power outage. 

          Once an outage has been reported, Leesburg Electric will text back an estimated time of restoration, if one is available.  A text will also be sent once power has been restored.  Customers can text “STATUS” at any time during an outage event to request an update.

          Current customers with up-to-date mobile telephone information will automatically be enrolled in the service and should receive a welcome message.  Customers can also opt-in by texting “POWER” to 352-728-9830. Those who do not wish to receive text alerts for outages can simply text “QUIT” to opt out of the system.  Texts received from a phone number not associated with an account will be prompted to contact the city for assistance.

          “We understand the importance of being able to easily report an outage,” said City Manager Al Minner. “The new outage text messaging system gives our customers a quick and efficient way to communicate with us if their power goes out.”

          Since this system uses data derived from the phone number associated with the utility account it is important for customers to ensure their account is current.  Account information can be updated on-line through the Customer Service Utility Account FAQ webpage at or by calling Customer Service at 352-728-9800 option 2. 

          For more information, please visit the power outage section of the city of Leesburg website at


Leesburg is a progressive city of more than 28,000 residents in northwest Lake County. The city government serves twice as many people with its electric, gas, water and wastewater public utilities. Leesburg is also a central hub for commerce, attracting 50,000 people to work each weekday. For more information, visit